Whether you're new to using our services or whether you're a seasoned professional we're here to help!
If you're new to the concept of live-streams or just new to Sport Central we've prepared a "New to Live-Streams Guide" to help you through each of the steps from purchasing to watching an event.
For help on what you need to consider and how best to enjoy watching the live-stream take a look at our "Before You Buy" help, where you'll find lots of advice on checking the capabilities of your internet connection, checking that you have a compatible device on which to view the live-stream, plus a multitude of additional help and guidance.
If you'd like to test your device compatibility ahead of one of our events you can go to our Stream Test page. Whilst we're confident that up-to-date Chrome/Safari/Edge/Opera/Firefox browsers work well with our live-streams you'll be able to test it out for yourself and be confident before the start of an event that you're good to go.
Whether you're having difficulty selecting and purchasing a live-stream to having difficulties watching the live-stream on your device, take a look at our "Troubleshooting Guide" for help and guidance.
Have questions? Take a look at our Frequently Asked Questions (FAQ) for answers to the most common questions we are asked.
Whilst perhaps not the most exciting read our Terms of Service details the service that we will provde to you and the terms, conditions and any limitations of the contract between ourselves (as the service provider) and you (the customer).
Our support e-mail account (email@example.com) shall be the only means through which we will engage the provision of technical support. Should you have any technical issues that impact on your ability to watch the web stream you should contact us via firstname.lastname@example.org. Whilst social media has its uses, it is not usually effective at providing in-depth technical support and we reserve the right to not respond to tweets or direct messages or other social media communications. We may, however, use social media to make announcements during the build up or throughout the event.
If you do encounter technical issues you MUST contact us when you first experience the problem during the event, not afterwards. We are unable to provide any refunds (whether in-part or fully) if we have not been contacted by e-mail to email@example.com during the event.
Please note that since web browsers built in to smart TV’s are generally troublesome for live video we do not recommend their use and as such are not supported. Use of smart TV's in entirely at your risk and we cannot be held responsible for any issues arrising from watching the live-stream on a smart TV.
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